Support

Documentation Library
Provides access to User Guides, Administrator Guides and Developer Guides
Deployment Resources
Installation tips and tools
Reporting an Issue
Information on opening a support request
Feature Request
Have an idea for a new feature? Submit it here!

Your support and maintenance agreement (SMA) may also entitle you to phone and email support. Please see your agreement for contact information.

Sign up For the Resource Library

Explore our Resource Library of white papers, articles, e-books and videos on Life Sciences R&D and Lab Informatics.

I agree that Merck KGaA, Darmstadt, Germany and its affiliates may process my personal data such as name, address, email address, financial information, profession, area of expertise, purchasing history or browsing behavior in order to (1) provide me with information via various channels including but not limited to email, mail, SMS, and phone about (a) products, innovations, and special offers regarding products and fields for which I have demonstrated interest and (b) upcoming events like trade and vendor shows, seminars and webinars, (2) optimize and personalize advertising measures using online marketing services including but not limited to Facebook Custom Audience, LinkedIn Contact Targeting, and Google Ads Customer Match and (3) provide me with customized information by creating a customer profile. My consent is valid until revoked. I can revoke my consent at any time via email. For more information, see our privacy policy.

Already have an account?

Support

Sign up For the Resource Library

Reach out to us